BeerRun Client Support

BeerRun’s strengths reflect our client-driven design philosophy. Its features and functions are based on input from users, and we’re not constrained by an accounting platform. So brewing professionals are steering its development — and every client benefits from each enhancement.

We provide our customers with unlimited support at no extra cost:
  • The information icon in-product help.
  • You can open a ticket from inside BeerRun, as shown in the video below. It gets routed to the developers, who jump on it and respond before you get in the next morning with one word: done. Often they provide video analysis of the issue with the next steps that you need to take.
  • You can email or call the Customer Support team at PAID, Inc. They are widely appreciated in the industry for their attentiveness and responsiveness.
  • Whenever we issue a new release, you will automatically be on the latest version. The browser tab shows the version, and a prompt tells you to flush your cache and log in again. With every new release, we will migrate your data so you have a seamless user experience.
  • We proactively maintain the system and email you a weekly back-up.
If you have an idea for an enhancement, click on the “Give Feedback” button. Based on similar feedback from other customers, we will advise how long the road map could take. If you have a custom requirement or want a feature faster than planned on our roadmap, we will be happy to quote separately.

Emergency Support: 973-396-1751

Service Operational Hours: 7x24x365, subject to maintenance hours

Support Hours: Support personnel staffed Monday through Friday, 8:30 am to 5:30 pm (ET)